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Refund Policy – FlixAgency

At FlixAgency, we aim to provide high-quality digital marketing services and complete client satisfaction. This Refund Policy explains the conditions under which refunds are granted.

1. General Refund Policy

Due to the nature of digital marketing services, all sales are generally final. However, we may offer refunds under specific conditions outlined below.

2. Eligibility for Refunds

You may request a refund if:

a. Service Not Delivered

If we fail to deliver the agreed service within the specified timeframe and no work has begun, you may be eligible for a full refund.

b. Duplicate Payment

If you accidentally make a duplicate payment for the same service, we will refund the extra payment.

c. Technical Issues (Digital Products)

If you purchased a digital product and it is not accessible due to a technical problem caused by us, and we are unable to resolve it within 7 days, you may be eligible for a refund.

3. Non-Refundable Situations

Refunds will not be issued for:

  • Services that have already been delivered

  • Work that has already started

  • Delays caused by the client (missing information, late replies, etc.)

  • Change of mind after service has begun

  • Unsatisfactory results due to unrealistic expectations or lack of cooperation

  • Third-party platform issues (Facebook Ads, Google Ads, etc.)

4. Cancellation of Services

You may cancel a service at any time, but cancellation does not guarantee a refund if work has already been initiated.

For subscription services, cancellation will stop future charges but does not refund past payments.

5. Refund Request Process

To request a refund, please contact our support team with:

  • Your full name

  • Payment receipt or transaction ID

  • Service purchased

  • Reason for refund

Email: support@flixagency.online

We will review your request within 5–10 business days and notify you of the decision.

6. Refund Method

If your refund is approved, it will be issued using the same payment method you used during the purchase. Processing times may vary depending on your bank or payment provider.

7. Changes to This Policy

We may update this Refund Policy at any time. Changes will be posted on this page with a new “Last Updated” date.